FAQ DETAILS
Shipping
We offer a variety of shipping methods to suit your needs, including standard, expedited, and express shipping options. The available methods will depend on your location and the size of your order.
• Standard Shipping: Typically 5-7 business days.
• Expedited Shipping: 4-5 business days.
• Express Shipping: 4-5 business days.
Please note, shipping times may vary based on your location and external factors like weather or holidays.
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account to view your order status.
Yes, we offer international shipping to many countries. International shipping fees and delivery times will vary depending on the destination.
Shipping fees are calculated based on the size, weight, and destination of your order. You can view the shipping cost during checkout before confirming your purchase.
Once an order has been shipped, it cannot be changed or canceled. However, you can contact our customer service team if there’s an issue, and we will do our best to assist you.
If your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund, depending on the situation.
We offer free standard shipping on orders over a certain amount. Check our website for current promotions or minimum order requirements.
Yes, we can ship to P.O. Boxes. However, please note that certain shipping methods (such as expedited or express) may not be available for P.O. Box addresses.
Customs duties, taxes, and fees may apply to international orders, depending on the destination country’s regulations. These fees are the responsibility of the customer.
Sometimes tracking information may not update in real-time. If your tracking hasn’t updated for a while, please wait 1-2 business days. If there’s still no update, contact our customer service team for further assistance.