To place an order, simply browse through our collection online or visit our store. Once you’ve selected your desired piece, choose the size, metal, and any customizations if available, then proceed to checkout. You will receive a confirmation email once your order is placed.

Yes! We offer customizations on many of our diamond pieces. You can choose from various diamond shapes, sizes, and settings. Our team can also assist in designing a completely unique piece based on your preferences.

The delivery time varies depending on the item and any customizations. Standard orders typically take 5-7 business days to process and ship. Custom orders may take longer, usually 10-14 business days. You will be notified of an estimated delivery date at checkout.

Yes, once your order has been shipped, you will receive an email with tracking details so you can monitor your shipment’s progress.

We offer free standard shipping on all orders over a certain amount (check our website for current promotions). Express shipping options are also available for an additional fee.

Once an order is placed, we begin processing it quickly. If you need to make any changes, contact our customer service team immediately. We can assist with cancellations or modifications before the order is processed.

We want you to love your purchase. If for any reason you’re not satisfied, our return policy allows for returns or exchanges within 30 days of receiving your item. Custom pieces may have different return policies, so please check our terms and conditions for details.

We offer a warranty on all of our diamond jewelry, covering any manufacturing defects for a period of 1 year from the purchase date. Please refer to our warranty page for more details about what is covered.

Yes, we are committed to offering ethically sourced diamonds. All of our diamonds are conflict-free and come with certification from recognized gemological laboratories.

Yes, we offer several financing options to make your diamond jewelry purchase more affordable. Please visit our payment options page or speak to one of our sales representatives for more details on available plans.

All our diamonds are certified by top gemological laboratories such as GIA or AGS. You can request the certification details for your diamond, which will include information on the 4 Cs (Cut, Clarity, Color, and Carat weight) to ensure you’re getting the highest quality.

Yes, we offer gift cards that can be used toward any purchase on our website or in-store. They can be a perfect gift for any occasion!

• You can customize various types of diamond jewelry, including engagement rings, wedding bands, earrings, necklaces, bracelets, and pendants.

• The process typically starts by discussing your ideas with a jeweler or designer. This may include selecting the type of jewelry, diamond shape, size, setting style, and metal choice. You can provide inspiration through images or sketches.

• Diamonds are typically selected based on the “Four Cs”—Carat weight, Cut, Clarity, and Color. A jeweler will help guide you through these choices to match your preferences and budget.

• Yes, many jewelers allow you to bring your own diamonds or gemstones, which can be incorporated into the custom design.

• The most common metals for diamond jewelry include platinum, white gold, yellow gold, rose gold, and sterling silver. The choice depends on style preferences, budget, and skin sensitivities.

• Custom jewelry typically takes anywhere from 2 to 6 weeks to create, depending on the complexity of the design and the jeweler’s workload.

• Once the design is finalized and approved, major changes may not be possible. However, some minor adjustments can be made during the production phase.

• Most jewelers offer a CAD design to give you a 3D visual representation of the piece before it’s made. This ensures you’re happy with the design before any work begins.

  • Custom jewelry can sometimes be more expensive due to the personalized design and craftsmanship involved. However, the final cost depends on factors like diamond quality, materials used, and design complexity.

  • Many jewelers provide warranties for custom jewelry, covering things like manufacturing defects or resizing. Be sure to ask about the specific terms of the warranty.

  • Most jewelers offer resizing and repair services, even for custom pieces. The jeweler should be able to guide you on how to take care of your custom jewelry for longevity.

  • Yes, diamonds used in custom jewelry are often accompanied by certificates from reputable gemological laboratories like GIA or AGS, detailing the diamond’s qualities.